Sales Terms and Conditions - Essilor Instruments USA

ESSILOR INSTRUMENTS USA TERMS AND CONDITIONS FOR ONLINE STORE ORDERS

PRICES

Subject to change without notice
Essilor Instruments USA reserves the right to charge an additional amount for a software upgrade or update for our instruments equipped with proprietary operating software.

EXCLUSIVE WARRANTY

Seller warrants the Goods to be free from defects in materials and workmanship for one year from the date of delivery based on single-shift work. If the Goods are provided to Seller’s satisfaction to be defective, the same shall be repaired or replaced at Seller’s option.
THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURCHASE.

SHIPPING

All prices quoted in United States Dollars
All prices do not include shipping and handling.
Most orders will ship within 30 business days.
Orders may be expedited at additional cost based on product availability. Contact the Essilor Instruments USA customer service group at csr@essilorinstrumentsusa.com.
All shipments will be sent via UPS unless otherwise specified by the customer in writing using the customer’s shipping account.
Claims for damage due to transit should be made by notifying Essilor Instruments USA within 1 day after receipt of order.
To make a claim related to damage due to transit, customer must have ALL original packaging material.

RETURNS & EXCHANGES

Standard Warranty Policy and Conditions

General Warranty Coverage

Essilor Instruments USA, (formerly Premier Ophthalmic) (“EIUSA”) warrants that its ophthalmic and optical instruments will be free from defects in material and workmanship under normal use and service for a period of one (1) year beginning as follows:

For equipment requiring technical installation, the warranty period begins on the date of installation confirmed by EIUSA or its authorized service network.
For products that do not require technical installation, the warranty period begins on the date of delivery to the original purchaser.

During the warranty period, EIUSA will, at its sole discretion, repair or replace any product or component found to be defective. This is the exclusive warranty provided by EIUSA and supersedes all other express or implied warranties, including any implied warranties of merchantability or fitness for a particular purchase.

Warranty Conditions

This warranty is valid only when:

The product was purchased directly from EIUSA or an authorized distributor.
The product was properly installed, operated, and maintained in accordance with EIUSA’s instructions.
The product has not been altered or repaired by unauthorized personnel.
The product’s serial number and labels remain intact and legible.
The defect is reported within the warranty period.

Warranty Exclusions

This warranty does not apply to:

Damage caused by misuse, neglect, accident, or improper handling.
Failures due to electrical issues, environmental conditions, or improper installation.
Consumables such as bulbs, filters, batteries, fuses, printer ribbons, edging wheels, and edging consumables.
Normal wear and tear or cosmetic imperfections.
Third-party parts or components not supplied by EIUSA.
Shipping damage not reported within one (1) business day of receipt.
Labor or repairs performed by non-authorized personnel.

No employee or representative of EIUSA is authorized to extend or modify this warranty.

Field Service Coverage

If on-site service is required for a warranty issue:

Labor, parts and travel are covered when the defect is confirmed to be under warranty and within EIUSA’s standard service area.
If the location is outside standard coverage, travel charges may apply (airfare, lodging, mileage, per diem).
If no defect is found or the issue is determined to be non-warranty, the customer will be responsible for all labor, travel, and parts costs.
Work requested outside normal business hours is not covered under warranty and will be billed at quoted service rates.

Spare Parts Coverage

Defective parts under warranty will be replaced at no cost.
Replacement parts are warranted for the remainder of the original warranty period or 90 days, whichever is longer.
Defective parts may be required for return and inspection; unreturned parts may result in charges.

Labor and Travel Coverage

EIUSA covers labor for verified warranty repairs performed by EIUSA or authorized service network.
Travel expenses are covered within EIUSA’s standard service zones.
For locations outside this area, customers are responsible for any additional travel costs.
Non-warranty service (user damage, environmental factors, or misuse) will be billed accordingly.

Freight and Shipping Coverage

For confirmed warranty repairs, EIUSA will cover standard ground freight both ways (customer to EIUSA and return).
If expedited shipping is requested, the customer is responsible for the added cost.
Freight claims for shipping damage must be reported within one (1) business day of delivery, and the original packaging must be retained for inspection.
Freight and shipping charges are non-creditable unless due to an EIUSA error or verified warranty defect.
Customs, brokerage, and import/export fees for international shipments are the customer’s responsibility.

Loaner Equipment

If applicable and subject to availability, a loaner unit may be provided during the repair period.
The customer must return the loaner within 5 days of receiving completed repair.
Failure to return the loaner within the agreed timeframe may result in replacement or rental charges.

Limitation of Liability

EIUSA’s liability is limited exclusively to the repair or replacement of defective parts as provided under this policy.
EIUSA shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of use, income, or data.

How long does it take for a return to be processed?

We will process your return within 10 days of receipt at our warehouse. In addition, please allow the necessary time for the return to reach us via UPS or other carrier.

Collection and Use of Personal Information

We collect the following personal information from you from our store only:

Contact information such as name, email address, mailing address, phone number
Billing information such as billing address and credit card number
Financial information such as bank or brokerage account numbers, types of investments
Unique identifiers such as user name, account number, password
Preferences information you provide such as product or content interests, or communication or marketing preferences
Usage activity about how you interact with us such as purchase history, what content you viewed, and which areas of our site you visited
As is true of most web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.

We use this information to:

Fulfill your order
Send you an order confirmation
Assess your needs to determine suitable products or services
Send you requested product or service information
Send product updates or warranty information
Respond to customer service requests
Send you a newsletter
Send you marketing communications
Improve our web site and marketing efforts
Conduct research and analysis
Respond to your questions and concerns

Choice/Opt-Out

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at websupport@essilorinstrumentsusa.com. You may also use that email address to request that your data be erased.

EU GENERAL DATA PROTECTION REGULATION (GDPR)

The EU General Data Protection Regulation (“GDPR”) comes into force across the European Union on 25^th May 2018 and brings with it the most significant changes to data protection law in two decades. Based on privacy by design and taking a risk-based approach, the GDPR has been designed to meet the requirements of the digital age. Read more.