The Neksia in our practice has an automated touch screen and more features than our previous edger. So far, it has been very reliable. We had an issue with software on the edger that was resolved quickly with a phone call to tech support. All of the features are easily accessed through the touch screen. The tracer blocker screen is very easy to use to view progressive markings, which speeds up the blocking process. The finished-lens product is reliably accurate and produces a really good shape, size and level.
Our Essilor Instruments sales manager has been helpful with regard to training staff on the use of our Neksia Auto edging system. He was also very helpful when we had issues initially and worked with us to get us a better edger that is more suitable for our practice.
Our Essilor Instruments sales manager has done a tremendous job for Houston Eye Associates over the years. He has always been available when assistance was needed and has routinely exceeded our expectations with service and advice catered to our company. These are highly-valued qualities in a representative and it is why we continue to do business with Essilor Instruments. We have had Mr. Blue the longest, for 7+ years, then Mr. Orange, and then the two Neksia edgers. While our needs have changed over the years, the support has not. This is a true testimony to his professionalism and why he is a real asset to Essilor Instruments.
We have had a great experience with our Essilor Instruments sales manager. The service is great and the edging equipment is perfect. We have used the Kappa edger for 10 years.
We got the Neksia edger from Essilor Instruments about four years ago, and I must say it is the best purchase I have made. The service from Essilor Instruments has been phenomenal. They have taken care of the instrument, service and training of the staff in the best possible way. Whenever we had a problem, they were always there to help us out.
I would highly recommend the Neksia edger from Essilor Instruments.
We have had two Kappa edgers and tracers for over 20 years. Our Essilor Instruments sales manager is the best. Always there to help. Always friendly and definitely knows his stuff. Amazing guy, amazing service!
The Neksia has completely changed the way our lab operates. The speed and efficiency of the Neksia system has allowed us to double our lab’s output. The Essilor team that installed the Neksia was second to none. They had the unit installed and had us completely trained in just a few hours. This speaks to the knowledge of the sales manager and also to the ease of the Neksia system.