We have 2 PRO-E 600 edgers in our lab. We had the first one installed 6 months ago. We love it so much that we purchased a second one and had it installed about 2 weeks ago. The team at Essilor Instruments is on point, from sales to install technicians and tech support.
When we installed the first one, one of my tech’s accidentally reset the factory settings. The Essilor tech who installed it for us was gone on another install. However, he took the time to spend a good deal of time on the phone with us to make sure that we got everything fixed and the edger up and running. We have not had a single problem with the 600 since then. It runs like a dream. It’s fast, cuts smoothly, and is extremely user-friendly. It took very little training to get my techs comfortable operating it.
The second install went smoothly as well. We had another issue that was our fault. Although the technician was driving to the airport, along with his wife and dog, he immediately turned his car around, came back and fixed the problem. It’s been running like a champ since then. The service is exceptional to say the least.
I’ve been in the optical lab industry for almost 20 years, and have never had such an amazing experience. I highly recommend this edger to anyone who is looking for a solid tabletop edger. It can run anything and doesn’t seem to have any limitations. I have industrial edgers in my lab as well, and the 600 can stand toe to toe with them. Well done Essilor!
The Neksia in our practice has an automated touch screen and more features than our previous edger. So far, it has been very reliable. We had an issue with software on the edger that was resolved quickly with a phone call to tech support. All of the features are easily accessed through the touch screen. The tracer blocker screen is very easy to use to view progressive markings, which speeds up the blocking process. The finished-lens product is reliably accurate and produces a really good shape, size and level.
Our Essilor Instruments sales manager has been helpful with regard to training staff on the use of our Neksia Auto edging system. He was also very helpful when we had issues initially and worked with us to get us a better edger that is more suitable for our practice.
We have always had Essilor equipment. When we were ready to buy a new machine three years ago, I thought I would stay with the same company because I always liked working with Essilor and the Kappa K that we had was a great workhorse. I did look at other machines but thought Mr. Orange would be a good fit. It was very easy to learn for both experienced opticians and those who had never edged before. We are now using it to make Chemistrie clips in-house. I use the Essibox also and the Mr. Blue tracer is great.
We have thoroughly enjoyed our Auto Orange (Mr. Orange edger with Mr. Blue tracer). They are easy to operate and our technicians mastered them fairly quickly. Our Essilor Instruments sales manager was and is very supportive to our needs, concerns, and questions. We have not had a need for technical assistance but we are comfortable with knowing they probably will be there if the need should arise.
Great job to Essilor Instruments for creating equipment that offers valuable rewards and returns. Our in-house lab has been a wonderful asset for our bottom line but more importantly, it has improved our patient satisfaction immensely! Thank you!
Special thanks also to our Essilor Instruments sales manager for helping us make the right choice!
After losing all our edging equipment to Hurricane Harvey, we needed a workhorse to get us back up and running. The Delta2 was easy for our opticians to learn to use and does the finishing for all three locations we have! I would definitely recommend it to others.
I wouldn’t buy anything else! Incredible accuracy, Mr. Blue 2.0 is very easy to use. It cuts your production time to under 5 minutes. I had the Mr. Blue for 7 years before getting the Mr. Blue 2.0 and have loved it. The 2.0 added a great feature with following the bevel on a wrap frame in the shelf bevel mode. An unlimited number of jobs can be saved making it very easy to pull up an old job and recut it without the frame.
Also, very important is the tech support. They value your time and quickly respond when you have questions.
Our Essilor Instruments sales manager has done a tremendous job for Houston Eye Associates over the years. He has always been available when assistance was needed and has routinely exceeded our expectations with service and advice catered to our company. These are highly-valued qualities in a representative and it is why we continue to do business with Essilor Instruments. We have had Mr. Blue the longest, for 7+ years, then Mr. Orange, and then the two Neksia edgers. While our needs have changed over the years, the support has not. This is a true testimony to his professionalism and why he is a real asset to Essilor Instruments.
Mr. Blue has allowed our practice to better serve our patients with quicker service at a very competitive price. It has also been a great profit center for our two practice locations. We wouldn’t practice any other way.
It was wonderful calling Essilor Instruments for technical support. The representative was able to simplify the process to help me understand everything I was doing related to the Mr. Blue finishing system and why. The folks at Essilor Instruments are great and helpful.