We have 2 PRO-E 600 edgers in our lab. We had the first one installed 6 months ago. We love it so much that we purchased a second one and had it installed about 2 weeks ago. The team at Essilor Instruments is on point, from sales to install technicians and tech support.
When we installed the first one, one of my tech’s accidentally reset the factory settings. The Essilor tech who installed it for us was gone on another install. However, he took the time to spend a good deal of time on the phone with us to make sure that we got everything fixed and the edger up and running. We have not had a single problem with the 600 since then. It runs like a dream. It’s fast, cuts smoothly, and is extremely user-friendly. It took very little training to get my techs comfortable operating it.
The second install went smoothly as well. We had another issue that was our fault. Although the technician was driving to the airport, along with his wife and dog, he immediately turned his car around, came back and fixed the problem. It’s been running like a champ since then. The service is exceptional to say the least.
I’ve been in the optical lab industry for almost 20 years, and have never had such an amazing experience. I highly recommend this edger to anyone who is looking for a solid tabletop edger. It can run anything and doesn’t seem to have any limitations. I have industrial edgers in my lab as well, and the 600 can stand toe to toe with them. Well done Essilor!
